Product Support Ticketing
GearDesk
End-to-End Customer Support Ticketing System
Stop losing customer issues in email threads and WhatsApp groups. GearDesk gives your customers a proper portal to raise tickets, auto-assigns the right engineer, and manages the entire support cycle — with real-time chat, notifications, file uploads, and analytics — all in one place.
Built for manufacturers who support their own products — not a generic helpdesk tool.
The Problem
Sound familiar?
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Customers email support@yourcompany.com and wait days for a response
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Issue history scattered across email threads and WhatsApp groups
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No visibility into how long issues take to resolve
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Customers have no idea what's happening with their issue
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Features
Everything in One Ticket
Customer Ticket Portal
Customers submit product issues directly through a self-service portal. No more email chains or WhatsApp messages — every request is logged, tracked, and visible.
Auto Engineer Assignment
Tickets are automatically routed to the right engineer based on product type, issue category, or workload. No manual dispatching, no dropped balls.
Real-Time Notifications
Customers and engineers get instant updates at every stage — ticket opened, assigned, in progress, resolved. Everyone stays informed without chasing.
Live Chat on Tickets
Engineers and customers communicate directly on the ticket thread. Context stays in one place — no switching between apps, no lost messages.
File & Evidence Uploads
Customers attach photos, videos, or documents to their ticket. Engineers upload reports, manuals, or resolution evidence. Everything stored against the ticket.
Full Audit Log
Every action on every ticket is logged — who changed what, when, and why. Complete traceability for compliance, disputes, and quality reviews.
Analytics & Reporting
Track resolution times, ticket volumes, engineer performance, and recurring issues. Data that helps you improve your product and your support operation.
Admin Dashboard
Full visibility across all open, in-progress, and resolved tickets. Reassign, escalate, or close tickets. Monitor your team's workload in real time.
Built With
Technology Stack
Deployment
Made to fit your business.
GearDesk isn't one-size-fits-all. Choose how you want it deployed, branded, and hosted.
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Custom Branding
Your logo, your colours, your domain name on the login screen and throughout the app. Customers see your brand — not ours.
White-label
Logo & colours
Custom email templates
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Custom Domain
Run GearDesk on your own domain — e.g. support.yourcompany.com. Full SSL included. Looks and feels like a product you built yourself.
support.yourcompany.com
SSL included
DNS setup support
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Self-Hosting
Want full control over your data and infrastructure? We deploy GearDesk on your own servers or cloud account. Your data never leaves your environment.
Your servers
Your cloud account
Full data ownership
Get Started
Request a GearDesk Demo
Tell us how you currently handle customer support and we'll show you exactly how GearDesk replaces it.
